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Systems Specialist, SFS
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Position Number: 5751560
Location: Redlands, CA
Position Type: Human Resources

Systems Specialist, SFS

POSITION CODE: 7375

DEPARTMENT/ADMINISTRATION: Student Financial Services

POSITION: Staff, Non-Exempt, Part-time (25 hours)

SALARY RANGE: $16.50 - $20.00 Per Hour

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification,

commensurate with candidate's education, experience, skills, and training.

INTRODUCTORY PERIOD: Six (6) Months

AVAILABLE: Immediately

POSTING DATE: October 24, 2024

APPLICATION DEADLINE: Open Until Filled, Apply Immediately.

Definition of Classification:

The Systems and Operations Specialist will assist with set-up, training, troubleshooting, and reporting for Ellucian Colleague and related information systems for functional Student Financial Service areas.

Reporting to the Operations Support Director, this position provides technology and administrative support and leadership to Student Financial Services personnel.

Duties and Responsibilities:

The duties and responsibilities include, but are not limited to, the following:

Processes, maintains, and reconciles electronic transmission of data between Ellucian Colleague and all external partners.
Reconciles federal and state funding including Federal Direct Loans, Pell Grant, Teach Grant, Cal Grant, and Private Loans.
Imports, exports, and processes FAFSAs and all other loan and loan-related transmissions.
Assists with collection, analysis, and preparation of data for internal and external reporting using current ERP system, Business Objects Web Intelligence, Microsoft Excel and other reporting and analytic software.
Coordinates edits and prepares data reports, presentations, forms, and other documents.
Ensures quality of daily, weekly, and monthly reports.
Assists Operations Support Director with technical set-up including training, testing, implementation, and troubleshooting for all systems.
Manages system set up, maintenance and improvement for billing, payment, and financial aid software.
Coordinates maintenance and testing of software releases related to Ellucian Colleague with Information Technology Services.
Works closely with Student Financial Services staff to implement changes, streamline processes, prioritize technological needs, and manage department projects.
Acts as department expert for Microsoft Office Suite.
Composes and sends all Electronic Notifications, including electronic Title IV Disbursement Notifications to students and parents, and outstanding requirements communications to all students.
Maintains department confidence and safeguards operations by keeping information confidential.
Adheres to all safety and housekeeping policies and procedures.
Performs other duties and special projects as assigned or directed.

Qualification Guidelines

Any combination equivalent to, but not limited to, the following:

Experience/Training/Education:

Required

High school diploma or equivalent supplemented with two years of additional college- level coursework or specialized training in a related field.
Three years of related experience in a similar position.

Preferred

Strong technical ability to understand many different types of software and proficiency using databases.

Knowledge and Skills:

Knowledge and understanding of current principles, practices, and trends in higher education.
Extensive understanding of higher education policies relating to student receivables, refunds, tuition liability and financial aid process.
Knowledge of applicable, federal, and state laws and regulations.
Ability to apply legal and policy standards.
High level of independent thinking and judgment.
Ability to understand many different types of software and proficiency using databases.
Analytical skills and detail oriented.
Excellent oral and written communication skills.
Strong customer service skills.
Strong organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
Ability to work independently with little direction.
Computer literacy and proficiency on Microsoft Office Suite including Outlook, Word, and Excel.
Ability to maintain confidentiality and act with professionalism, sensitivity, and neutrality.
Ability to use appropriate judgment when making decisions and recommendations.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Physical Requirements/Working Conditions:

Working Conditions:

Standard office and field setting. Duties performed are primarily in an office environment while sitting at a desk or computer workstation or in meetings. At least minimal environmental controls to assure health and comfort.

Physical Demands:

Incumbents regularly sit for long periods; walk short distances on a regular basis; use hands and fingers to operate an electronic keyboard or other office machines; reach with hands and arms; stoop or kneel or crouch to file; speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.

TO APPLY: A resume/CV and cover letter are required. In compliance with The Americans with Disabilities Act, if selected for the interview process and accommodations are needed, please call (909) 748-8040. If you are unable to complete an application due to a disability, contact us at (909) 748-8040 to ask for accommodation or an alternative application process.

HIRING RANGE: Anticipated hiring range is near or at the minimum of the classification, commensurate with candidate's education, experience, skills, and training. The University of Redlands is required to provide a reasonable estimate of the compensation range for this role. This range considers the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range for this position is defined as the Full Pay Range. The budgeted salary or hourly range that the University reasonably expects to pay for this position is defined as the Hiring Range. Placement within the Hiring Range is determined by internal equity, and relevant qualifications.

BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. The University will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current employee who was conditionally offered the position.

DRIVER'S LICENSE CHECK: Possession of a valid Driver's License is required for certain positions. Employees in positions that require a valid Driver's License will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

PHYSICAL AND PSYCHOLOGICAL EXAMS: For certain positions typically in Public Safety, Facilities, Athletics and Information Technology Services departments, employment is contingent upon a candidate passing a pre-employment physical exam with the ability to lift in excess of 50 lbs. Public Safety Officers, in addition to a pre-employment physical exam, will also be required to pass a psychological evaluation.

FOR MORE INFORMATION VISIT

Human Resources (redlands.edu)

SUBMISSION OF A RESUME OR APPLICATION INDICATES AGREEMENT THAT THE UNIVERSITY MAY VERIFY ANY AND ALL INFORMATION CONTAINED THEREIN.

MEMBERS OF UNDERREPRESENTED GROUPS ARE ENCOURAGED TO APPLY.

AN EQUAL OPPORTUNITY EMPLOYER

To apply, visit https://recruiting2.ultipro.com/UNI1089UOR/JobBoard/6af23b67-9dd3-4a6a-bda1-676b92a4fcb4/OpportunityDetail?opportunityId=20034585-25eb-493e-98be-3db910560ffa